Retail Banking Careers

Retail Banking Careers

Branch Manager


$28-35/hr ($58-72k/yr)

View this job in:  Retail & Personal

Are you a natural leader who has a knack for motivating others and leading teams? Do you have a passion for great customer service and meeting goals? As a Branch Manager, you'll be responsible for the overall success of the bank branch.

A Branch Manager supervises all functions of the branch, from operations to customer service. Most banks have sales goals. It will be your duty to help meet or exceed these goals by growing the customer base while making sure all customers have a great experience. Branch Managers are also often responsible for hiring employees and manage the approval of loans and lines of credit. You may also oversee marketing and strengthen relationships with the community. You'll also help observe, coach, and provide feedback to the service staff.

A combination of a education and experience is necessary to become a Branch Manager. A high school diploma or equivalent is required. A Bachelor's degree is strongly preferred by most employers. You'll also need previous experience in banking. Many Branch Managers start as Tellers or Loan Officers and work their way up.

Key Responsibilities

  • Oversee day-to-day work of bank staff
  • Possess in-depth knowledge about products/services and systems/procedures
  • Use initiative and good judgement to manage the store's budget
  • Set clear goals for branch staff and monitor and track results
  • Lead, coach, and develop team to meet sales goals and customer service goals
  • Monitor and ensure compliance with policies, procedures and regulations
  • Participate in community events to increase business opportunities for the bank

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