Retail Banking Careers

Retail Banking Careers

Lead Teller


$15-18/hr ($31-$37k/yr)

View this job in:  Retail & Personal

Do you like to be the "go-to" person and help others develop and grow? Do you enjoy working with customers? If so, you may be a great fit for a Lead Teller.

Lead Tellers spend a lot of their time working with customers. You'll process customer transactions, suggest products or services that help customers meet their financial goals, and educate customers about self-service banking options like online banking. Another large part of a Lead Teller's job is to supervise the Tellers in the branch. You'll be available to answer questions, assist Tellers with complex transactions, and help handle customer complaints. At the end of the day, you will make sure the Tellers' cash drawers balance. You may also help with scheduling or training new Tellers.

Lead Tellers are often promoted from a Teller after at least one year of experience working in the branch. You'll thrive in this role if you enjoy working with the public, coaching others, and working in a fast-paced setting. You'll also need good basic math skills. A college degree is preferred and could be helpful in getting this great job.

Key Responsibilities

  • Process and assist customers with transactions
  • Identify banking opportunities during customer interactions and refer to appropriate person
  • Resolve unusual issues that could arise during the business day
  • Assist with workflow to ensure Tellers are successful
  • Manage and resolve customer concerns
  • Verify accuracy of each Teller's cash drawer at end of the day
  • Comply with all policies, procedures, and regulatory banking requirements
  • Support the Branch Manager with all aspects of branch operations

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